External FAQs – Label Ordering Application  

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Click here to view the in-depth user guide. FAQs continue below.

What are the benefits of using the new field services application? 

Modernizing the ordering process will simplify the ordering experience, provide faster turnaround and improve the visibility of order status.  

Will I still be able to use the existing process? 

Existing channels to order labels (usual online label order forms, email) will remain available initially. We recommend using the new application for the fastest service. 

What features are available in the application? 

You may place new label orders (Standard and Combination Labels), reorder prior orders, view the status of orders and view order history. 

For Combination Labels, am I able to upload artwork? 

Yes, you will be prompted to upload artwork during the Combination Label ordering process. 

In the future, will UL offer more enhancements and features?

We have exciting features coming in each release, which will continue to improve the service we provide via the platform. 

What is the turnaround time for an order? 

Standard Labels: Standard Label orders will be processed within three business days. 

Combination Labels: Combination Label orders will be processed and sent to the printer within three business days. We still have limited control of the fulfillment and shipping times from the printer to the customer. 

How do I request access? 

You will need a myUL™ portal account to access the application. Once registered for a myUL™ portal account, log in, navigate to the UL Marketplace and select the “Field Services Application”. You will need to request access to the application (first time only). Once access is approved, you will receive an email confirmation. 

Once I have requested access, how soon will I be able to use the application?  

Please allow two business days for your access to be approved. If you need to place an urgent order, please contact the Label Center Support team to assist. 

Will there be any changes to the invoice or shipping charges? 

There are no changes to the process for invoicing or shipping fees. In the future, the Packing Slip will be available via the application. 

Can I revise or cancel my order? 

Label Center representatives may be able to revise or cancel an order if it was placed on the same day before 3 p.m. Central standard time. 

How will I know if my order has been successful processed? 

In the application, the status on the Order History tab will change to Complete. You will also receive a confirmation email. 

If I need more information about placing an order, or experience technical issues, who should I contact? 

Please contact the Label Center Support team at [email protected] to assist or for a live walkthrough of your first order.